Stinky Bag Dilemma with Hollister 18323!

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I had a weird experience with the closed Hollister 18323 bag where I kept getting whiffs of stinkiness with very little poo (like even if it was a drainable, not worth emptying) in the bag.  My husband even noticed when he was sitting in a chair next to the couch I was sitting on. There may have been some air biscuits. 🤓

I’m sure it likely had something to do with the filter at the top of the bag, but long story short, I don’t want to be wearing a bag that gets stinky at all. I don’t want to have to tape over the filter on the outside of my bag where it can just get worn off by pulling my pants up and down.  

but this is even weirder, after washing my hands with yummy smelling hand soap and then running my fingers across the fabric of the bag my fingers smelled like poo. It was almost like the smell was in the outer fabric of the bag. 😟

I’m back to Coloplast two piece Mio and I guess that’s it. Though there are things I don’t like, it still seems to be the least worst. I do have to tape over the filter to avoid pancaking cause it has super suction, but the little stickers they send to cover the filter are protected by the gray material on the outside of the bag.

So now I have 29 Hollister bags and 9 baseplates that I need to see if Edgepark will take back so I don’t run over my allowed insurance bag quota. Has anyone ever sent back supplies? Is that even a thing or would these supplies be one of those non-returnable items? 

If not, I guess it’s tape the filter and risk being Stinky Bag Magillicutty till they are all used up.

Never had that issue with any of the Hollister bags. I’ll be surprised if they’ll take them back, but who knows. 

Hi Elle,

That is weird... but Edgepark does allow for returns. Here's their return policy from their website:

Return Policy
Edgepark accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Care at 1-800-321-0591 to obtain a Return Merchandise Authorization (RMA) number.

Returns are subject to the following criteria:

All returns must be authorized by Edgepark prior to receipt with an RMA written on the outside of the package. Returns without an RMA will not be given credit.
Items must be received within 30 days of issuing the RMA.
Return shipping is the responsibility of the customer. We recommend using a secure shipping method to send the item so it can be tracked. We are not responsible for items lost during shipping, and cannot process the return until the item is received.
Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.

Orders canceled after the item has shipped are subject to standard return policies.

A product is not returnable if:

The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging).
The item is expired or will expire within 180 days.
The item is food or a nutritional item.
The item is considered bath safety equipment (i.e., shower chair, shower bench, transfer bench, tub rails, walkers, scales, or toilet seats.)
The item is a special/custom order item (i.e., custom support belts, custom pouches.)
The item is considered a hygiene-related product, including but not limited to, stockings/hose, hernia belts, Options™ undergarments.

Specialty devices, unless damaged or substandard, are non-returnable. These items include, but are not limited to, the following: breast pumps, range of motion, lymphedema, airway clearance, light therapy, speech generating, bone growth, INR, erectile dysfunction, pleural drainage, insulin pump, continuous glucose monitoring devices and supplies, and Omnipod® products.

Defective, Missing or Incorrect Items

Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages, or damaged items. Please contact us within 48 hours (2 days) of receipt for an RMA number. Products must be returned to Edgepark within 30 days of receipt. Your order will be corrected as quickly as possible.

;O)

Bob

Wow! That’s a policy all right! Gonna call them today!