🔒 Login to see image
🔒 Login to see image
🔒 Login to see image
🔒 Login to see image
I would stay away from all Convatec flanges. They have had severe quality control issues for four years now. I have boxes of moldable flanges from the last few years. They have been kind to send replacements, but unfortunately, the replacements are as defective as the flanges they were sent to replace.
They recently sent me a couple of non-moldable convex flanges, and as you can see, they have severe ripples around the edges of the barrier.
These are unbearable for someone who has been wearing a flange for 20 years. The parts that do stick to your skin pull on the parts that aren't sticking to the skin; they hurt like the devil. It feels like acid on your skin, and on top of that, you get leaks. I have used these moldable flanges since 2005, and I loved them up until 3 or 4 years ago. I cannot afford to spend $200 on a box of flanges that are useless when the replacements are useless, and the replacements for those are useless, etc.
I don't know why their quality control is not picking up on this. It can't take that much to replace a press plate on a few machines that make these, and as you can see, it's not just the moldable ones; it's all of their flanges. I have even seen this shoddy work for sale on Amazon.
I have to use Hollister, which is okay. I would really much rather use my moldable Convatec flanges, but I don't know if they're ever going to fix the problem.
It breaks my heart that they are having this quality control issue because I really did love Convatec's multiple flanges. Where I buy my ostomy supplies, the salespeople have said that their protective sales have really slipped the last few years, so I can't be the only one having issues. Why is Convatec doing this to us?
If you're having issues with your Convatec flanges, please request replacements. Perhaps if enough of us have done this or do this in the future, they will get the message when they have to keep sending out free replacements. Even though they're garbage, keep bugging them and keep asking for more replacements.
Sandi L. Windsor, Ontario